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Conditions of Use (of this website)

FREE shipping on orders over $100!

When you place an order, you agree that you understand our website policies whether you read this or not. Please be sure to read all of the statements below and understand them before placing an order. We want business with our customers to be completed as smoothly as possible! Susan Nease and all of her minions (which includes me, her husband) extend our appreciation to you for visiting us here!

Payment Methods

We accept payment by Paypal, and for orders shipped to the US, we accept checks in US funds drawn on US banks (you can option this when you check out).  We do not accept wire transfers or anything other than Paypal for international orders.  Susan also stopped accepting credit cards a while back; don't get her started on her reasons for this!  Something about a monthly fee . . . that a website like hers doesn't see the need for . . . when Paypal charges by the transaction . . . but Paypal is pretty common these days.  She may accept credit cards through Paypal if I can convince her that this is a viable option, but in the meantime, please pay by Paypal or (if you are in the US) by US check.  That old standby that doesn't charge any fees whatsoever (unless it's a bad check, in which case you don't need to come to even think about it).

Sales Tax

NeasesNeedlework.com is required to automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the State of Georgia. That rate depends on the location to which orders are delivered but varies between 5% (Cobb) to 8% (Atlanta). Georgia requires us to be tax collectors but provides us with no suitable tool to figure what to charge. Until the GA DoR provides a solution, we have resolved this impasse by charging you 7% (8% in Atlanta) even if you live in a lower tax county, like Cobb.

Damaged or Incorrect Merchandise:

Your complete satisfaction is very important to us! If your merchandise is damaged during our shipping it to you, you can return it to us for an exchange or full refund, less shipping costs. You may also receive store credit in the form of a gift certificate added to your account at your request. If your order is damaged, please contact us immediately, as all damages must be reported within 3 days of receipt of goods. We will then give you instructions in order to rectify the problem as soon as we may.

NeasesNeedlework.com will replace any merchandise that is received in damaged condition or as a result of a picking error at your request. No material will be accepted nor replacements issued without prior approval to return such merchandise. Filing of claims will be the responsibility of NeasesNeedlework.com.

NeasesNeedlework.com will accept regular return of merchandise ONLY IF DEEMED BY NEASESNEEDLEWORK.COM TO BE IN SALEABLE CONDITION and notification is within 3 days of receipt. We will issue credit back to your payment method provider upon arrival of returned merchandise. Alternately you may request that we issue store credit in the form of a gift certificate added to your account.  Due to copyright infringement issues,  Neasesneedlework.com does not accept ANY RETURNS ON PRINTED MATERIAL, such as counted cross stitch patterns. 

Duplicate Orders:

Please be mindful when using our payment processing system that it may take up to two minutes for our systems to process your payment online. If you click the button more than once, you run the risk of placing a duplicate order (which is why we encourage PayPal). We will attempt to catch all orders with a duplicate order number (our mistake). Orders that are actually not duplicates, that is they have different order numbers, but simply contain the same items will be cancelled once we verify that you do have a duplicate order.

Typographical Errors and other listing errors:

NeasesNeedlework.com endeavors to provide accurate pricing and descriptive information in its catalog of merchandise. We think we do a pretty good job of it! But late night updates are done by the human owners of the website, and mistakes can be made. In the event a product is listed at an incorrect price or with incorrect information due to typographical errors or errors in pricing or product information received from our suppliers, or simple data entry mistakes, NeasesNeedlework.com retains the right to refuse or cancel any orders placed for product listed at the incorrect price. If your payment has already been processed for the purchase and your order is cancelled, NeasesNeedlework.com will immediately issue a refund to your Paypal account in the amount of the charge.  Alternatively, if the price listed on the website is off by a few dollars from the actual retail price, then we'll shift the price off of the "Handling" part of the Shipping/Handling charges, and ship the product you requested.  If there is more difference in price, then we will certainly contact you and work something out with you. 

Shipping:

We do our best to keep shipping cost to a reasonable minimum while still trying to remain sane, given the variety of choices nowadays. However, if you find a shipping amount more than you expected, please let us know. If you want the order, go ahead and purchase it, and we can negotiate a partial refund at a later time. Your business is important to us, and we don't want our shipping policies to take precedence over our customer service. Due to the extra price for sending really heavy or bulky objects (large stands, heavy lamps etc.), We may need to charge than you expect. In these rare cases, we will contact you first.

NeasesNeedlework.com offers shipping by three methods, the choice is yours as part of the first step in the checkout process.:

  • Customer Pickup at Sheepish (our former store location) in Decatur, GA (it's free of course)
  • "Table rate" based on the order total shown below. We use the best way that this affords, at this time, USPS.

All "table rate" shipments will be made via the best way the rate can afford, unless other arrangements were made in advance. If you have a preferred shipper, just let us know in the comments you can write as you check out.

Our shipping charges are based on a table rate which is based on the order total.  (Wow, you read all the way down to here!)  And Susan sends her orders (almost always, especially if it's Priority Mail) with Delivery Confirmation so that she can feel comfortable knowing where your order is.  And she tells you that number too.  So these are pretty much Priority Mail prices, and she does pack things with lots of padding so that she knows a box or something arrives safely.  First of all a big "Thank You" for shopping with NeasesNeedlework.com!  But if you are here you might still have questions, so please feel free to contact us by phone (404) 380-1875 or via email, susan.nease@usa.net.

order total rangeshipping cost
$0.01 to $2.00$1.50
$2.01 to $5.00$2.50
$5.01 to $10.00$7.00
$10.01 to $20.00$8.00
$20.01 to $40.00$9.00
$40.01 to $60.00$10.00
$60.01 to $80.00$12.00
$80.01 to $99.99$14.00
$100 or overZero! Zilch! Nada!


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