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Shipping & Returns

Shipping:

Shipping charges have gone up, and while a lot of places offer "free" shipping, they have business reasons and abilities for spreading that cost over a lot of different areas. We're not them.

Instead, we offer shipping all around the world, and except in the case of First Class mail, we provide a tracking number to you, our customer, so that you know where something is.

  • When we ship domestically, unless the order is a small dollar amount, we ship Priority Mail. Period. Priority Mail starts at $6.45 for a flat rate envelope (something you would mail a pattern in, for example), and I will notify you when I ship your package and provide you with your tracking number. (Unless in the case of alien abduction, zombie apocalypse, or way too much work late into the evenings.)
  • We also ship internationally and usually ship International Package. It's a little more expensive, but it provides a Customs Declaration number so that you can at least track your order to the US border.

We do our best to keep shipping costs to a reasonable minimum while still trying to remain sane. It's not easy these days!

NeasesNeedlework.com offers shipping by three methods, the choice is yours as part of the first step in the checkout process.

  • Flat Rate/Bestway - $7.00. This can be an economical way to ship your order if your order totals over $20 (when the shipping rate goes up).
  • Table Rate - see below
  • Store Pickup/Walk-in - $0. This method was a way to meet a customer at a local coffee shop or at Carrie's shop. We still keep this method, even if we don't use it that often any more, as a way for you to add onto an order you've already placed. Selecting "Store Pickup" allows you to add that extra skein of thread or needles or another pattern you just fell in love with, and you won't be charged for shipping.

Our US shipping charges are based on table rate, which is in turn based on the order total:

order total rangeshipping cost
$0.00 to $2.00$1.50
$2.01 to $5.00$2.50
$5.01 to $10.00$7.00
$10.01 to $20.00$8.00
$20.01 to $40.00$9.00
$40.01 to $60.00$10.00
$60.01 to $80.00$12.00
$80.01 to $99.99$14.00
$100.00+
Zero! Zilch! Nada


Our International Shipping rates are as follows:

order total rangeshipping cost
$0.00 to $10.00$6.00
$10.01 to $25.00$8.00
$25.01 to $40.00$10.00
$40.01 to $60.00$15.00
$60.01 to $70.00$20.00
$70.01 to $80.00$25.00
$80.01 to $90.00
$30.00
$90.01 to $100.00+$35.00

Returns:

Damaged or Incorrect Merchandise:

Your complete satisfaction is very important to us! If your merchandise is damaged during shipping you can return it to us for an exchange of a duplicate of that same item or another item from our extensive inventory, less shipping costs. If your order is damaged, please contact us immediately, as all damages must be reported within 3 days of receipt of goods. We will then give you instructions in order to rectify the problem as soon as may be.

NeasesNeedlework.com will replace any merchandise that is received in damaged condition or as a result of a picking error at your request. No material will be accepted nor replacements issued without prior approval to return such merchandise. Filing of claims will be the responsibility of NeasesNeedlework.com.

Regular Merchandise:

NeasesNeedlework.com will accept regular return of merchandise ONLY IF DEEMED BY NEASESNEEDLEWORK.COM TO BE IN SALEABLE CONDITION and notification is within 3 days of receipt. We will issue credit back to your payment method provider upon arrival of returned merchandise. Alternately you may request that we issue store credit in the form of a gift certificate added to your account.

Counted Cross Stitch charts and leaflets:

Finally, due to copyright concerns, Neasesneedlework.com does not accept any returns on counted cross stitch patterns.

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